Something broken, or just stuck?
Write to us and a person will answer — usually within two working days.
It helps if you tell us your iOS version, whether you are signed in with email, Apple or Google, and what you did just before the problem appeared. A screenshot is worth more than a paragraph.
Before you write
Most questions have a quick answer here.
I cannot sign in
Noodly needs an account: it is what keeps your favourites, your own recipes, your shopping list and your weekly plan yours, on this phone and on any other you sign in on. If you forgot your password, use Forgot password on the sign-in screen — the reset link is valid for one hour. If you first signed up with Apple or Google, sign in the same way; those accounts have no separate password.
How do I cancel Noodly Plus?
Subscriptions are billed by Apple, so they are cancelled in the App Store, not in Noodly: open Settings → your name → Subscriptions → Noodly and choose Cancel. Cancelling stops the next renewal; the plan stays active until the end of the period you already paid for.
If you are still in the 3-day free trial, cancel at least 24 hours before it ends, otherwise the plan starts automatically.
I paid, but the paid tools are locked
Open the profile in Noodly and tap Restore purchases. This asks the App Store what you own and unlocks it again. Make sure you are signed in to the same Apple ID that made the purchase — a subscription belongs to the Apple ID, not to the phone.
Does it work without a signal?
Yes. Sign in once, and the recipes, the search and your shopping list all work offline. Photos are downloaded as you browse and then kept on the phone. Anything you change offline syncs the next time you have a connection.
Can I use it on two phones?
Yes. Sign in with the same account on both, and your favourites, recipes, list and plan follow you. A Noodly Plus subscription follows the Apple ID that bought it.
I want my account and data deleted
You can delete the account inside the app, in the profile — it removes your account and everything stored on our server. If you cannot reach the app, write to support@noodlyrecipes.com from the address you registered with, and we will do it for you.
Deleting the account does not cancel an active subscription — Apple bills that, so cancel it in the App Store as described above.
What Noodly Plus costs
| Free trial | 3 days, once per Apple ID |
|---|---|
| Monthly | €9.99 a month |
| Yearly | €59.99 a year |
| Renewal | Automatic until you cancel |
| Billed by | Apple, through the App Store |
The prices above are indicative. The amount you actually pay is shown by the App Store in your own currency before you confirm.
Or just email us
If none of this helped, or something simply looks wrong, tell us at support@noodlyrecipes.com. We read everything, and we would rather hear about a bug than not.
See also the Terms of Use and the Privacy Policy.